TESTIMONIALS

TESTIMONIALS AND CASE STUDIES

Please find below examples of testimonials and case studies from some of our patients.

Testimonials

We would like to express our great appreciation and sincere thanks for the excellent services you provided to us when our son required treatment in the summer. We found the support you provided to be invaluable, and you really went the extra mile to make sure that all queries were addressed and the whole process of getting approvals, appointments, treatment and after care was swift and seamless! This was so important to us as it really took a load off our minds and made what would otherwise have been a difficult process very smooth and straightforward! Many thanks again!

Hodson Family

I wanted to write and thank you for your support last week. It was truly a difficult time and I am thankful you were pulled in to help. I finally had the operation on Friday and was released yesterday. In future any pain or discomfort I shall call you directly to avoid ending up in the NHS system

Abby

Quality of care provided by Dr Kinesh Patel was Fabulous . I thank Health Concierge London for identifying the appropriate Specialists to manage my medical care, managing my appointments, and coordinating with AXA.

Ambassador Dr T.M

I was thoroughly impressed with the responsiveness and care I received from the HCL team when I had a medical emergency in early 2022 while in a foreign country. From the minute I reached out to Amar, he jumped into action, helping secure appointments with renowned specialists along with the required diagnostic tests on quick turnaround times. The HCL team were readily available to assist me at all hours of the day, through and through over the course of a week until I was fully recovered. I would highly recommend HCL as an independent concierge provider and partner for your business.

Max Garnick

I am very grateful to Health Concierge London for arranging my laser eye treatment. The team booked the appointment with the consultant and within 48 hours I was having my treatment. The facilities at the clinic were 5 star and the coordination of the HCL team meant I didn’t have to worry about anything. I would thoroughly recommend HCL to anyone wanting to get medical treatment in London!

R Patel

I wanted to personally thank you all for your assistance with my admission treatment and discharge from the hospital. It was a very seamless experience and I am grateful for it.

D.B

Recently, my experience with Health Concierge London, particularly with Charlotte Hill, was nothing short of exceptional. From start to finish, the process was seamless and incredibly reliable. Charlotte's assistance was invaluable; she guided us through every step with professionalism and care. Her proactive approach, regularly checking in on our well-being, truly showcased HCL’s commitment to exceptional customer service. Without hesitation, I highly recommend HCL to anyone seeking a reliable concierge service. Thank you, Charlotte, and the HCL team, for your outstanding support.

GAURAV

CASE STUDIES

International Evacuation from Agha Khan University Hospital, Nairobi to Wellington Hospital, London

A 64-year-old man who had become paraplegic following tuberculosis spondylodiscitis developed seizures in August 2022 and was admitted to hospital in Nairobi where he underwent spinal fusion. In early 2023 he was readmitted with sepsis, suspected to be caused by an infected bed sore. Surgeons removed the fusion hardware from his spine and noted signs of infection. Following this procedure, he developed a pleural effusion. Drainage improved his respiratory function for only a short time and his condition subsequently deteriorated due to aspiration pneumonia on 28 April 2023. He suffered a short cardiac arrest, was intubated and later a tracheostomy was performed.

We were contacted by the family requesting the patients transfer from Nairobi to London as his situation was deteriorating quickly having been at AKUH for 2 months. Having received his father’s very complex referral, it was clear that he would likely need a prolonged period of ICU admission followed by a significant period of rehabilitation.

The team initially co-ordinated for a private air ambulance from Europe to fly down to Nairobi for the journey to London.

The evacuation involved arranging ambulances to transfer the patient from AKUH to Wilson Airport, and from Stanstead to The Wellington hospital in London; which needed to be seamless due to the condition of the patient.

Again, due to the nature of the patient’s health the MCL team also had to arrange for a specialist anaesthetist and nurse to be on board as well as the correct medical equipment for the duration of the flight.

Crucial to the success of the evac was that the MCL team had to constantly co-ordinate with all three teams of doctors a) in Kenya, b) the team on board the air ambulance and c) the doctors at the Wellington to ensure that all treating medical professionals had the latest updates of the status of the patient, as the patient’s conditions was changing daily.

MCL also helped procure the correct medical visa for patient to allow him to have access to treatment in London.

Once in London to optimally manage the patients care and give them the best chance to recover, our team along with The Wellington Hospital ICU sustained the support of many specialists including a spinal neurosurgeon, a plastic surgeon, microbiology, radiology, neurophysiology and neurology.

HCL were in constant contact with the family throughout the length of the patients treatment in London, to provide peace of mind that the patient was receiving the best treatment possible.

After nearly 6 months of inpatient treatment at the Wellington, having recovered, the patient was discharged and was able to return back to his home country.

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